I used HECTORS ACCESSORIES a few years back never had a problem until 7 years later he sold me a phone that was supposed to be "new" ended up not being true, the phone was used and had not been formatted of old data or contacts. I then returned the phone HECTOR said "no problem ill get you another phone" well after three months and dropped calls constantly he gave me another "used" phone i.e. cover falling of the back, old data still in phone it still have Madden 2011 NFL on it telling me this phone was over 2 years old. I had already lost three months @$55 x 3=$115 along with several clients trying to set up appointments so i can pay my bills. I ended up losing $350.00 in service, gas running to Hectors little Kios in the Indio mall. Go to a regular phone depot not this fly by niter and you won't have problems. Now the battery is going dead!!!!